![]() If it’s completely blank, try to wake it up by pressing B on the keypad. Take a look at your smart meter display panel. If no lights or appliances are switching on, it might mean there’s been a power cut in your area. ![]() Check the fuse box, and make sure all the fuses are in the on position. If the lights are still working in some rooms, it’s not a problem with the meter. Try switching the lights on in different rooms. It’s a single switch (probably red), that’s clearly marked on and off. If you have one, check that the isolation switch next to your smart electricity meter is in the on position. If your meter’s in a locked/communal room or cupboard, make sure to organise keys beforehand, so we can get in.įind out more about smart meter installation with OVO You can speak to your local Distribution Network Operator (DNO) or the National Grid about this. If there’s a need to move your existing meter(s), unfortunately we won’t be able to do this. We’re only authorised to replace your old meter with a smart meter. Gas SMETS2 smart meter: W 235mm H 262mm D 167mm The smart meter dimensions are as follows – so do check the space around your current meters, and make sure there’ll be enough room once your existing meters are out:Įlectricity SMETS2 smart meter: W 127mm H 160mm D 65mm For easy access, move as many obstacles out of the way as you can before your smart meter installation appointment. If your current meter is in a confined space, our engineer might have problems installing a new smart meter. ![]() My gas and electricity meters are tricky to access.
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